Your We Ponder purchase comes with a 3-year structural warranty. This means we will replace your purchase if it appears to have a manufacturing fault excluding unavoidable imperfections. Due to the handmade nature of these wall lights, you might expect to find slight variations in size, glaze finish and form including unique beauty spots and natural inconsistencies. This is what gives each wall light individual lasting value and is not considered as an imperfection or manufacturing fault. All items go through a strict quality control procedure and are checked for any faults before being dispatched.
Please note the below features are not considered defects:
- Bubbles in glaze
- Glaze spots
- Small surface indents
- Variations in colour and glaze thickness
- Slight angles/ wonky edges
- Small exposures of the clay beneath the clay on edges
We Ponder must be advised within 24 hours if you believe your purchase has a manufacturing fault. The purchase must be available to We Ponder for inspection and it is our discretion as to if the item is to be returned, refunded or replaced. This warranty does not cover scratches or stains or any general wear and tear such as chipped edges.
We do not accept exchanges for change of mind with any of our products. If your We Ponder order arrives to you damaged, you must notify us via email firstname.lastname@example.org within 24hrs of receiving. Please take photographs of your damaged item clearly showing where the damage is present. We also require a photo showing the damaged item with the delivery box clearly showing the delivery label. Once we receive your email we will be in touch to let you know if we agree that there are clear indications of rough handling during transit and will do our very best to issue a replacement light as soon as possible.
We Ponder will not be liable for loss or damage including loss of profit, loss of opportunity and loss of goodwill in connection to the supply of products. It is your qualified installers responsibility if any damage occurs to the product or to the substrate during the installation of our products.