Frequently Asked Questions

Can I install my wall lights in a seaside/ coastal environment?

Yes you can, our wall lights come with an aluminium back plate which are powder coated to protect against corrosion.

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Can I purchase your lights in an up and down version?

The light fitting has been designed so the GU10 Globe does point downwards, however, our interior ceramics do have an open top so there is a soft upwards glow also. Please feel free to email hello@weponder.com.au to receive a reference image.

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Can I install the wall light on a dimmer?

Yes, your qualified electrician can connect your light fitting to a dimmer switch, just make sure you purchase a GU10 240V dimmable globe.

Are your wall lights compatible with a smart system such as CBUS?

Yes they are compatible with any smart systems. Just let your electrician know our wall lights are a GU10 240V LED lamp holder, and they will know how to install.

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Can I install my interior wall lights in my bathroom or wet area?

The answer is yes!
There are certain zones within a bathroom where you don't require an IPX4 rating. One of the best and most popular locations is beside your vanity mirror which is definitely the most perfect position for our wall lights. As long as they are installed by a licensed electrician no lower than 400mm above your vanity bench top and 600mm away from a closed shower, you are good to go!

Wet Area Diagram

Can I install my wall lights outside?

Yes, we are pleased to now have available an exterior range of wall lights. Please take a look at our exterior installation instructions found in our footer for further details.

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What do I need to purchase to install my wall lights?

Each wall light comes with a back plate / light fitting, that needs to be installed by a qualified electrician. You will need to purchase a GU10 240V, LED Globe, 5-10W. You will also need to purchase 4 x 6g screws appropriate for your substrate.

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How can I install my lights for bedside reading?

Our wall lights work beautifully for bedside lighting. To ensure your wall lights throw enough light for reading, it is best to position the base of the light at 1200mm-1300mm up from the floor and in line with the edge of the bed. We also suggest having your electrician wire in a dimmer switch, so that you can choose between reading or ambient lighting.

Bedside Lighting Diagram

I want to order more than one wall light but I want to ensure they will look good together?

If you are ordering more than one wall light and intend to install your lights near or next to each other, please rest assured that we will do our absolute best to ensure you receive a uniformed collection of lights from the same batch. Please remember though, due to the lights being made by hand, it is impossible for your lights to be 100% matching.

How can you guarantee the wall light will hang straight if it has been formed by hand?

Our ceramic wall light and back plate fitting have been through a vigorous design process to ensure they sit perfectly straight on your walls. The custom designed back plate has been meticulously designed which allows the installer to slightly adjust the angle of the wall light after it has been fixed to the wall.

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I have a brick, tiled or concrete wall, can I install my wall lights to this surface?

You can install your wall lights to solid surfaces. We recommend your wall lights are only installed by a qualified electrician. The wiring for your wall lights, if not already present, will need to be installed during the construction of your project and set at the height you desire to hang your wall light. Please refer to our installation instructions found in our footer for further details.

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My wall light arrived damaged, what do I do?

We Ponder must be notified via email hello@weponder.com.au within 24hrs of receiving. Please take photographs of your damaged item clearly showing where the damage is present. We also require a photo showing the damaged item with the delivery box clearly showing the delivery label. Once we receive your email we will be in touch to let you know if we agree that there are clear indications of rough handling during transit and will do our very best to issue a replacement light as soon as possible.

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How should I expect my product to arrive?

Your product will arrive packaged carefully with Eco-friendly infill to ensure it arrives undamaged. You will receive a QR code that will link you to our recommended installation instructions. Care must be taken when unpacking to ensure the light fitting and ceramic does not get damaged.

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How do you package your items?

We have worked extremely hard to ensure we have a very small carbon footprint. Your wall lights will arrive in a double layer cardboard box using biodegradable void fill beans (dissolvable in water) and recycled packing paper to insulate your fragile lights. Once you open the interior box you will find your ceramic wall lights carefully wrapped in hexcel FSC brown paper using no tape. We suggest using this packaging to re-wrap a special gift.

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How do I care for my wall light?

Use eco-friendly spray and wipe and/ or a microfibre cloth to remove fingerprints and dust.

For your Nudie wall lights just use water and be extra gentle, she's a little more delicate.

Squeeky clean!

Are We Ponder lights DALI compatible?

Our lights house a GU10 globe, and the lampholder can be wired to suit any type of switch required (DALI included).

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